FAQ

Aren’t all limousine services basically the same?

Unfortunately it is not that simple. You should seek out referrals and recommendations from friends, family and business associates. There are many factors to consider such as reputation, years in operation, size and age of fleet, licensing and insurance, customer service philosophy & back office support, depth and type of chauffeur staff – all company employees (screened & trained), and financial stability. Please use due diligence in choosing your transportation service. Do not be hesitant to ask any pertinent questions including for proof of insurance.

How far in advance should I place a reservation?

As soon as your plans are fairly definite, just give us a call to set up your reservation. We always suggest as much notice as possible, several days for airport service and at least two weeks for hourly charters. However seasonal, off-hour and special events will dictate more notice time so try to plan accordingly.

Where do I meet my chauffeur at Richmond International Airport?

Your chauffeur will meet you inside the terminal as you come down the escalator area from your arriving gate, holding a sign with your name on it. If for some reason you do not see your chauffeur, please call our office right away 804-355- 5466 or 800-546- 6499 and we will assist you immediately.

Can I visit your office in person to see vehicles and make a reservation?

Absolutely! Our customers are always welcome to visit our offices during standard office hours to view and reserve vehicles. We enjoy showing off our fleet, but ask that customers make an appointment ahead of time so we can plan accordingly for your visit and have the vehicles on site.

Do you offer transfers, i.e., “drop-off and pickup” service for special events in Sprinters?

In most cases, the limousine Sprinters have a minimum hourly rental terms that will apply. And there are many advantages to this structure, especially for special events and occasions. You have the same vehicle and chauffeur guaranteed for your entire service. You can leave your belongings in the vehicle. You have unlimited stops, the vehicle and chauffeur are available to you as directed. It is generally more relaxing to know that you have the vehicle at your disposal for the specified rental period.

What amenities are your vehicles stocked with?

All vehicles are stocked with bottled water and refreshment towels. Sprinter Limousines are set up with ice, sodas, bottled water, glassware, and napkins. Alcoholic beverages are permitted as long as every passenger in the vehicle is over the age of 21. Customers are welcome to bring their own snacks, beverages and coolers. Kegs, Styrofoam or glassware or containers are not permitted on buses or vans.

Deposits

The following services require a ½ down non-refundable deposit at time of booking: Wine Tours, Weddings, Proms, Night on the Town, Concerts, or Special Events in our Sprinters. Exceptions are only made due to extreme weather conditions that result in the inability to traverse the roads.

Cancellation Policy

A credit card is required to make a reservation. Any airport reservation canceled within a two (2) hour period of the scheduled pick-up time will be subject to a full charge for the quoted price. Any reservation for our Sprinter that is cancelled within a one week (7 days) of the scheduled pick-up time will be subject to a full charge of the hourly rate for the required minimum hours that was agreed upon at the time of booking less the deposit. By booking a limousine you agree to this cancellation policy. Exceptions are only made due to extreme weather conditions resulting in flight cancellations or the inability to traverse the roads.

Review these Frequently Asked Questions (FAQ)’s before booking your corporate travel, airport transportation, Tacky Lights Tour, bachelor, bachelorette, wedding, special occasion, wine tour or beer tour in a limousine, SUV, luxury sedan or Mercedes Benz Sprinter Limo.

Love Limousine is Richmond’s Reliable Choice for Limo Service for more than 30 years. Love Limousine provides Winery Tours, Brewery Tours, Tacky Light Tours, corporate and business travel, airport transportation, wedding, bachelor and bachelorette parties, special occasion travel and much, much more.  We service Richmond, Charlottesville and Williamsburg, VA. Call Love Limousine to schedule your next luxury limousine service. 1+(800) 546-6499